Terms & Conditions

 Payments, Fees, and Taxes

Payment Terms

• The full or partial upfront payment structure for each Project will be specified in your quote, invoice, or agreement.
• In many cases, we require full payment in advance or a significant Advance Payment before work begins.
• All payments must be made in the currency stated on the invoice and using the approved payment methods.

Processing and Transaction Fees

• For certain refunds, a processing fee of ten percent (10%) of the total Project fee may be deducted, as described in our Refund Policy.
• Any bank charges, transfer fees, or payment provider charges are your responsibility.

Non-Payment and Late Payment

We reserve the right to pause or stop work if payments are late or incomplete.
Final Deliverables will not be released until all due amounts are fully paid.

Revisions Policy

Included Revisions

• Each Project includes two (2) revision rounds at no additional charge, unless otherwise specified in your Project agreement.
• Revisions must be requested within 7 calendar days of delivery of the relevant draft or Deliverable.
• Revisions are meant to refine and adjust the work in line with the original agreed scope, not to introduce entirely new concepts or directions.

 Limitations on Revisions

You will not be entitled to unlimited or open-ended revisions. Revisions:

• Must be reasonable, specific, and aligned with the original brief.
• Cannot be used to change the genre, target audience, entire structure, or overall concept after work has substantially progressed.
• Must be submitted as a consolidated list wherever possible to avoid duplication and confusion.

 Additional Paid Revisions

• After the included two (2) revision rounds have been used, any further revision requests will be charged according to the Project type and time required.
• If your revision requests amount to a significant change of direction or scope, we will treat this as a new Project or a change order, with new fees and timelines

 Refund Policy

• We expect you to read and understand this Refund Policy carefully before placing an Order.

   General Principles

  • Refunds are not automatic and are considered only under specific conditions, as outlined below.
  • Under many scenarios, issues are handled first through revisions and support.
  • Refunds are not provided solely on the basis of subjective dissatisfaction with style if the Deliverables reasonably align with the agreed requirements.

  Full Refund Before Work Starts

  You may be entitled to a full refund less a 10 percent (10%) processing fee, if:

  • Our writer or editor has not yet started working on your Project, and
    You request cancellation in writing within the specified period after payment.
  • Once work has started, you are no longer eligible for this full refund with a 10 percent processing fee.

  No Refund After Acceptance of Work

  You will not be entitled to any refund if:

  • You have accepted our work even once, such as approving a draft, design, or formatted file, or
  • You have accepted multiple revisions or revision rounds, or
  • The Project has been finalized and moved into formatting, production, or publishing.

  Refund Eligibility Due to Incompetent Delivery

  In rare cases where delivery is clearly not aligned with the documented and agreed requirements, you may request a refund only after:

  1. You have used your included revisions in good faith, and
  2. We have attempted to correct the issues, and
  3. The work remains substantially off the agreed mark.

  In such cases:

  • A partial refund based on a mutually agreed percentage may be offered.
  • We may also offer credits or future service value as an alternative, at our discretion.
  • Full refunds in such cases are exceptional and will be assessed by our internal review team based on evidence.

   Refund Time Frame

  • Any refund request related to a completed stage or deliverable must be submitted within 7 days of delivery of that stage or Deliverable.
  • In all cases, refund requests must be made no later than 90 calendar days from the date of the original payment for that Project.
  • Requests made after these periods will not be considered.

   Situations Where Refunds Are Not Available

  You are not eligible for a refund if:

  • You change your mind about proceeding with the Project after work has started.
  • You provide incomplete, incorrect, or unclear requirements, leading to dissatisfaction.
  • You decide not to use the work delivered by us for personal, strategic, or business reasons.
  • You request a different direction, concept, or new set of requirements after the agreed scope is completed or mostly completed.
  • You are non-responsive to our queries, emails, or requests for clarification, which leads to delay or forced assumptions.
  • You make independent changes to the work provided and later become dissatisfied with the outcome of your own changes.
  • Dissatisfaction is based solely on personal taste or change in circumstances, not on failure to follow the agreed brief.
  • The dissatisfaction is limited to minor technical issues such as typos, minor formatting errors, or small discrepancies that can be corrected through revisions.

  Project Changes Treated as New Projects

  • If you submit a manuscript for editing or ghostwriting and, after work has begun, you decide to replace it with a new or substantially different version, the replacement will be considered a new Project and will require a new payment.
  • Prior payments already consumed in working on the first version are not refundable.

   Refund Processing

  • Approved refunds will be processed back to the original payment method, where possible.
  • A processing fee of ten percent (10%) may be deducted from eligible refunds to cover administrative and transactional costs.
  • The timeframe for the refund to appear in your account depends on your bank or payment provider.

Services Offered

• You may request cancellation in writing.
• If you cancel before work has started, the refund conditions in Section 9.2 apply.
• If you cancel after work has started, your eligibility for any refund will be evaluated based on the work completed and the rules in Section 9.
• The Company reserves the right to cancel any Project in cases of abuse, violation of these Terms, offensive or illegal content, or non-payment. In such cases, only the unused portion of the fee, if any, may be considered for partial refund at our discretion

Formatting, Production, and Publishing

• Once you finalize the manuscript and move the Project into formatting or production, no refunds or significant structural changes will be entertained.
• The formatting process generally takes 4 to 6 weeks, depending on book size and complexity.
• Minor formatting adjustments or corrections may be addressed, but substantial rewrites or structural changes at this stage will be billed as new work.

If your Project includes ghostwriting and final publishing, the overall process can span approximately 90 days to one year, primarily driven by:

• Your speed in providing feedback and approvals.
• The complexity of the manuscript and publishing plan.
• Any additional services, such as marketing or printing.

Intellectual Property and Copyright

Client Intellectual Property

• Any content, manuscript, concept, or material you provide to us remains your intellectual property. You represent that you either own the rights to this content or are authorized to use it.
• You are responsible for ensuring that your content does not infringe any third-party rights.

 Ownership of Deliverables

• Upon full and final payment of all fees for a Project, and subject to these Terms, the rights to the final Deliverables, such as the written manuscript, edited version, formatted interior, and cover designs, are assigned to you, except where otherwise stated in writing.
• Until full payment is received, all Deliverables remain the property Danbrown Publishing Press and may not be used, published, or shared.

 Company Materials and Tools

• Any proprietary tools, methods, templates, internal documents, or processes used by us to deliver the Services remain our property and are not transferred to you.
• We reserve the right to use general, non-identifying learnings and experience gained through the Project in our future work.

 Portfolio and Credits

• With your consent, we may reference your Project generically in our portfolio, unless confidentiality restrictions apply.
• In some cases, we may request a credit line in the book or on associated materials. This will be discussed case by case

Confidentiality and Data Security

• We treat your manuscripts, ideas, and personal information as confidential.
• We implement reasonable technical and organizational measures to protect your data during transmission and storage.
• Sensitive payment information is handled by third-party payment processors and is not stored on our servers.
• You are responsible for keeping your own login information, if any, secure and confidential.

Client Responsibilities

By using our Services, you agree to:

• Provide clear, complete, and accurate information and instructions.
• Respond to emails, queries, and drafts in a timely manner.
• Avoid submitting defamatory, illegal, plagiarized, or infringing content.
• Review all Deliverables carefully and promptly, and notify us of any issues within the revision and refund timeframes.
• Use the Deliverables in compliance with all applicable laws and regulations

Website Use and Acceptable Use

You agree that you will not:

• Use the Website for any unlawful purpose.
• Attempt to gain unauthorized access to any part of the Website, servers, or systems.
• Interfere with or disrupt the Website, including by introducing malware or harmful code.
• Copy, reproduce, or distribute Website content without our prior written consent.

We may restrict or block access to the Website for any user who violates these Terms.